Polimalk

POLIMALK / Guides

Notifications, contact choices and account controls

Choose the messages you want, understand device limitations and find the controls for your Polimalk account.

Updated ·

Notifications are convenient reminders, but they are not a replacement for checking a booking's recorded status. Polimalk separates account verification, booking SMS preferences and device push permission. Those are different choices, and accepting one does not mean you have enabled all the others.

Account verification and booking SMS

A phone OTP and an email verification link help confirm your account. Enter a verification code only in the intended account flow, and never send it to a provider or put it in a support message. Booking reference SMS has a separate preference in your Profile. Enabling it allows the booking-reference messages described by that preference; removing it affects future booking SMS. A provider's SMS delivery status is not a guarantee that a handset has received the message.

Device push permission

Choose the push-enable control when you want notifications on the device you are using, and respond to the browser or operating system permission prompt. Permission can be different on a second phone or browser. Device settings, connectivity and the push service can affect delivery. The Android WebView app uses Firebase Cloud Messaging where Google Play services are available; Google-free Huawei devices do not gain Firebase push simply by installing the APK.

When a message does not arrive

Open the booking details to check whether the request was accepted, cancelled or updated. Check the notification permission for the app or browser and the preference in your account. Do not repeatedly create a booking to test notifications: that can create multiple real requests for the provider. Use a clearly agreed test with your own provider account when checking the service.

Analytics is a separate choice

The Analytics settings link in the footer controls optional Google Analytics on eligible public pages. Declining it does not prevent you from making a booking. The platform excludes account, booking and administrative screens from that optional visit tracking. Advertising is not enabled in this content release while the site awaits publisher review.

Reports and account deletion

Use the Safety page to send a platform report, and your Profile to find account-deletion controls. If you cannot sign in, the account-deletion page provides an email route. A submitted deletion request needs an ownership check and a review of unresolved bookings or provider records. Keep passwords, OTPs, bank information and identity-document images out of ordinary support messages.